Refund Policy

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging.

To initiate a return, email us at hello@lovingcharmz.com with your order number and reason for the return. We will provide return instructions.

Non-Returnable Items

• Custom or personalized pieces (engraved, custom-sized, or made to order)
• Items that have been worn, damaged, or altered by the customer
• Items without original packaging

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item or size, please initiate a return for a refund and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 14 days of delivery with your order number and a photo of the issue. We will send a replacement at no extra cost.

Late or Missing Refunds

If you have not received your refund after 7 business days, please first check with your bank or credit card company. If you still have not received it, contact us and we will look into it.